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As you can imagine, linking all of your internal phones together can cut costs while also improving your customer service. Here’s what you can expect when you adopt a PBX phone system:

Streamline Internal Communications A PBX system helps keep everyone in your organization in easy and constant communication. Some of the features that enable this include call recording, voice mail, and ring groups.

If you’re not familiar with the term ring group, it’s a way of setting up rules for calls. For example, if a customer calls your phone number, do all of the extensions ring? Or, does only the receptionist’s line ring?

Ring groups also allow you to set up different rules based on the phone number that’s being dialed. For example, one phone number can ring the front office, another can be routed to customer service, and a third line can go to Accounts Payable or Accounts Receivable. The possibilities with this set up are virtually infinite.

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